Last updated: January 2025
We want you to be satisfied with our AI image generation service. This policy outlines the conditions under which refunds may be granted for credit purchases and subscription fees.
30 days from purchase date for unused credits
Pro-rated refunds within 7 days of subscription start
Important: Refund requests must be submitted within the specified timeframe to be considered.
To request a refund, please follow these steps:
Complete our refund application form with required details
Our team will review your request within 3-5 business days
You'll receive an email with our decision and next steps
Approved refunds are processed within 5-10 business days
Refunds will be processed using the following methods:
Partial refunds may be offered for partially used credit packages or subscription services.
Partial refunds are calculated based on unused credits and remaining subscription time.
If you're not satisfied with our refund decision, you may escalate the matter through our customer support team within 14 days of the decision.
Note: Payment disputes through your card issuer may affect future refund processing.
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date.
For refund requests or questions about this policy:
Email: support@nano-banana.org
Response Time: 24-48 hours